Franky — The AI coworker in your Slack threads

Q: What if Franky gives the wrong answer?

'No source, no answer' is built into the system prompt — every claim links back to the source it came from. A persona-drift detector flags when Franky reaches beyond its grounding.

Q: How fast does Franky respond?

Sub-second for cached SKILLs and direct lookups. 10s to a few minutes for cross-source synthesis (BD proposals, renewal context packs).

How it works

Ask in the thread. Get a cited answer.

1 Someone asks

@franky why did Acme's usage drop in May?

→

2 Franky reads your sources

All of them, at once.

BigQuery Slack Asana Drive

→

3 Cited answer, in the thread

Usage dropped 31% after their May 12 API migration.

↪ 4 sources linked · owner named

4 · The whole channel keeps it

Every answer becomes shared memory. Nothing leaves your workspace.

No source, no answer.

Multiplayer

One person asks.
The whole channel learns.

Franky answers in the thread — so today's correction is next week's answer.

Answers land where the team already works
Every answer is cited, so it can be trusted later
A correction in the thread makes the next answer better

Slack — Crescendo Lab

growth-decisions

M

mei.tan Mar 14 · 3:42 PM

@franky do 5-seat trials get the onboarding webinar invite?

F

Franky App 3:42 PM

Yes — trials with 5+ seats get it automatically. Decided today. ↪ Decision log

K

kane.lin 3:51 PM

Small correction: it goes out on day 2, not day 1. Doc updated.

One week later

R

ryo.s Mar 21 · 10:05 AM

@franky when does a 5-seat trial get the webinar invite?

F

Franky App 10:05 AM

Day 2 — per kane.lin's correction in this channel on Mar 14. ↪ #growth-decisions thread · Lifecycle doc

"Isn't this already solved?"

Every AI uses the same models.
The difference is knowing your company.

ChatGPT / Claude

One person gets a great answer. Close the tab and it's gone.

Franky

Answers in the thread. The whole channel sees it.

Per month: ChatGPT $20 · DIY Claude + MCPs $50–500 + eng time · another hire $8K+ · Franky $1–15K

Where Franky lives

In the thread — not a tab you switch to.

Slack — Crescendo Lab

cs-tickets-active

M

maya.f 10:48 AM

@franky Acme is asking about extending their legacy SMS plan. What was last quarter's grandfathering decision?

F

Franky App 10:48 AM

Found it in #pricing-committee 2026-Q1:

Legacy SMS grandfathered through 2026-09-30
30% discount on migration to WA bundle
Owner: kane.lin

↪ Pricing policy · Decision doc

Native Slack integration

Microsoft Teams — Marketing

Marketing

General

Q3 Campaigns

Brand

Analytics

Posts Files Notes

K

Krystal · 9:14 AM

@Franky — pull the May campaign report. Spend, conversion, NPS. One slide.

F

Franky Bot 9:14 AM

May "Summer Awakening":

Spend $24,810 (GA4 + Meta)
Conv 412 tickets · CTR 3.2%
NPS 8.4 (Typeform, n=128)

Drafted slide → Marketing/May-report.pptx

↪ GA4 · Meta Ads · Typeform · Ticket backend

Microsoft Teams support

Google Chat — Marketing

# Q3 Campaigns

K

Krystal 9:14 AM

@Franky pull the May campaign report — spend, conversion, NPS.

F

Franky Bot 9:14 AM

May "Summer Awakening": spend $24,810, 412 conversions, NPS 8.4.

↪ GA4 · Meta Ads · Typeform

Google Chat support

Also on the roadmap

Discord Soon

Reads from

GitHub

Asana

BigQuery

Drive

Metabase

GA4

Meta Ads

Gemini

+ 200 SKILLs

Answers you can check

Sourced, not guessed.

Every claim links to where it came from. When Franky can't find a source, it says so instead of making one up.

Only sees what the person asking can already see — Slack, GitHub and Drive permissions apply
Enterprise runs entirely inside your own GCP project

SOC 2 Type II is on the Enterprise roadmap for 2026 Q4.

Slack — Crescendo Lab

deals-acme

A

amy.k 2:10 PM

@franky what discount did Acme get at renewal?

F

Franky App 2:10 PM

12% on the 2026 renewal, approved by kane.lin on May 20. ↪ #deals-acme · Renewal memo

A

amy.k 2:12 PM

@franky are they planning to add the WhatsApp module?

F

Franky App 2:12 PM

I couldn't find that written down anywhere, so I won't guess.

Proof · Internal Dogfooding

This isn't a pilot demo.

95%

Employee adoption
(92 of 138 in last 30 days)

4,708

Mentions in 30 days

35

Power users
(10+ mentions / week)

4 mo

Continuous production
since Jan 2026

Source: Franky production logs, Apr–May 2026. B2B SaaS median adoption is 30–40%.

"

BD proposals used to be 3–4 hours each. Now under one.

BD Lead, Japan

"

I stopped waiting for the data team. Two messages and I have it.

Senior CSM, Taiwan

"

Franky guesses the customer's real ask 60–70% of the time.

CS Operations Manager

Real customer · May 2026

An event-production team.
50 people. Five data platforms.

5

Data platforms, one Slack mention

2 wks

Kickoff to org-wide rollout

50

Employees, three departments

Before Franky

4 hours

Per campaign report · 3 people involved

GA4 Meta Ads Ticket backend Looker Studio Typeform

Manual cross-platform pulling

Wait on Eng for the ticket export

A spreadsheet nobody trusts on the first send.

After Franky

~8 minutes

Per campaign report · 1 person, in Slack

@franky Pull May "Summer Awakening" — spend, conv, NPS, top survey
                  themes.

Franky queries all 5 sources in parallel, cites every number.

Marketing lead polishes the framing, sends.

Same report. Trustworthy on the first send.

Pricing

Land cheap. Expand on usage.

Pilot

$1–2K/ month

1 team · capped usage

30-day trial
Slack workspace install
Onboarding skill seed
Email support

Start a pilot

Most customers land here

Growth

$5–15K/ month

Org-wide · usage-based

Unlimited employees
Pay-per-token over baseline
Self-serve skill authoring
Shared Slack support channel

Enterprise

$30K+/ month

Private deploy · SLA · SOC 2

Custom GCP deploy
Dedicated CSM
Custom SKILL development
SOC 2 & security review

Talk to sales

Transparent token pricing: AI usage at cost × 1.4. POC trials run at cost.

FAQ

Common questions.

What buyers usually ask before installing Franky.

How long does it take to onboard Franky?

One afternoon for the pilot install — Slack app + 2–3 read-only integrations (GitHub, Drive, Metabase). Org-specific SKILLs ship over the following 2–4 weeks as your team's actual usage informs what to build.

What data does Franky read?

Only the sources you connect, with the same access rights as the person asking. Franky inherits Slack, GitHub, and Drive permissions at query time — it never sees more than the requester is already allowed to see.

What if Franky gives the wrong answer?

"No source, no answer" is built into the system prompt — every claim links back to the source it came from. A persona-drift detector flags when Franky reaches beyond its grounding. Honest take: single-domain queries are our strongest area. Cross-product, cross-domain queries used to be our weakest, so we rebuilt them — the new version is live, powered by Crescendo Agent Lab. We still surface confidence instead of hiding it.

How fast does Franky respond?

Sub-second for cached SKILLs and direct lookups. 10s to a few minutes for cross-source synthesis (BD proposals, renewal context packs). Heavy users treat Franky as async — they fire the question, switch context, come back to a structured answer. Async-by-default is now live, powered by Crescendo Agent Lab.

Is Franky SOC 2 / GDPR compliant?

SOC 2 Type II is on the Enterprise roadmap for 2026 Q4. Enterprise deployments run entirely inside your own GCP project — data never leaves. Pilot and Growth tiers run on Crescendo Lab's managed GCP with regional data residency.

What happens to our data if we churn?

You take everything with you. Connected source data was never copied to our infra — Franky queries it live. The org memory built from your team's interactions is exportable as structured JSON on request, deleted from our systems within 30 days of cancellation. No lock-in by design.

How does pricing scale with usage?

Pilot ($1–2K) is flat-rate, 1 team. Growth ($5–15K) is org-wide with a baseline usage allowance plus pay-per-token over it — most customers settle around $8K/month. Enterprise is custom based on private deploy + SLA needs.

Can different teams run different sub-agents in one workspace?

Yes — each team can configure its own SKILL set, persona, and data sources under one Franky workspace. CS team's Franky and Eng team's Franky see different worlds; permissions inherited from Slack channels. One bill, many specialized agents.

Can we build our own SKILLs?

Yes — Growth and Enterprise tiers include self-serve SKILL authoring. Customers regularly contribute SKILLs back to the library (currently 200+). New orgs benefit from every SKILL that ships.

Not another AI tab.
A coworker in the thread.

Ask in the thread. Get a cited answer.

One person asks.
The whole channel learns.

Every AI uses the same models.
The difference is knowing your company.

In the thread — not a tab you switch to.

Native Slack integration

Microsoft Teams support

Google Chat support

Sourced, not guessed.

This isn't a pilot demo.

An event-production team.
50 people. Five data platforms.

Land cheap. Expand on usage.

Common questions.

Stop asking people.
Start asking Franky.

Not another AI tab.A coworker in the thread.

Ask in the thread. Get a cited answer.

One person asks.The whole channel learns.

Every AI uses the same models.The difference is knowing your company.

In the thread — not a tab you switch to.

Native Slack integration

Microsoft Teams support

Google Chat support

Sourced, not guessed.

This isn't a pilot demo.

An event-production team.50 people. Five data platforms.

Land cheap. Expand on usage.

Common questions.

Stop asking people.Start asking Franky.

Not another AI tab.
A coworker in the thread.

One person asks.
The whole channel learns.

Every AI uses the same models.
The difference is knowing your company.

An event-production team.
50 people. Five data platforms.

Stop asking people.
Start asking Franky.