Digital employee · Powered by Crescendo Agent Lab

Your next hire is a digital employee.

Franky, Crescendo Lab's digital employee, works inside Slack, Teams and LINE: it drafts proposals, answers customers, pulls reports and files approvals. Every answer is cited.

Start a 30-day pilot See what it does

# bd-deals 22 members

ken.wu Sales · 2:30 PM

@franky draft a proposal for Beta Logistics — they're evaluating CAAC and want pricing by Friday.

Franky App 2:31 PM

A 60% draft is in Drive, built from deals you already won:

Scope reused from 2 logistics deals closed in Q2
Growth tier from the current pricing matrix, annual discount applied
Objection handling for the two competitors they named

Left for you: their data-residency question — flagged in the draft.

Sources: HubSpot · Drive · Competitive playbook

# cs-acme 38 members

jo.chen CS · 10:12 AM

@franky Acme is asking about moving off their legacy plan. Draft me a reply.

Franky App 10:12 AM

Draft, from the migration playbook and Acme's last 3 tickets:

Hi Dana — your legacy plan stays grandfathered. Moving to the new bundle now takes 30% off, and I can send the side-by-side today.

Heads-up: ticket #4471 says their admin changed in August — address Dana, not Ray.

Sources: Zendesk · Drive playbook · #pricing-committee

# marketing 57 members

lin.h Marketing · 9:14 AM

@franky pull the May "Summer Awakening" report — spend, conversion, NPS. One slide.

Franky App 9:15 AM

May "Summer Awakening":

Spend $24,810 (GA4 + Meta Ads)
412 ticket conversions · CTR 3.2%
NPS 8.4 (Typeform, n=128) — top theme: queue time at entry

Slide drafted → Marketing/May-report.pptx

Sources: GA4 · Meta Ads · Typeform · Ticket backend

# procurement 19 members

sam.lin Store ops · 10:42 AM

@franky how many A-1200 units are left in the north warehouse? If we have spare, move 20 to Taichung.

Franky App 10:42 AM

46 in the north warehouse, 12 reserved for online orders — 34 free to move.

Transfer drafted: 20 × A-1200, north warehouse → Taichung store

erp.transfer.create

Runs with sam.lin's ERP permissions

Approve

Deny

Sources: ERP inventory · Transfer policy v3

LINE · Lantern festival working group

陳

Supervisor Chen Mon 4:52 PM

Amy, send the vendor list to the bureau by Thursday. Kevin, book the shuttle buses before end of day tomorrow.

Tuesday 9:00 AM · daily digest

Franky App 9:00 AM

Task digest · 2 new · 0 done

Vendor list to the bureau — Amy — due Thu 10/2
Book shuttle buses — Kevin (claimed) — due Tue 9/30 18:00

Every assignment in the group became a task with an owner and a date.

Digital employee, defined

What is a digital employee?

A digital employee is AI that gets the work done. It has a role and permissions, takes tasks in your team's chat, pulls what it needs from company systems, does the work and hands back the result — and it waits for a person's approval before changing any data.

Hands back finished work, not tips
Uses your access — sees only what you can
Remembers decisions and every correction

STAFF ID

Franky

Digital employee

Teams: Sales · CS · Marketing · Ops · Finance · HR
Works in: Slack · Teams · LINE
Access: Same as whoever asks
Managed by: IT, in Crescendo Agent Lab
Joined: January 2026

Digital employee vs chatbot vs RPA

Capability	Chatbot	RPA bot	Franky
Understands a one-line request	Yes	No	Yes
Pulls data and acts in your systems	No	Yes	Yes
Keeps working when the process changes	Not applicable	No	Yes
Uses the asker's own permissions	No	No	Yes
Waits for approval before changing data	No	No	Yes
Cites your internal sources	No	No	Yes

One digital employee, six teams

A day in Franky's life

Real work from Crescendo Lab's own teams and early customers.

09:00Marketing

Pulls the campaign report

4 h 8 min

Five platforms in one ask, every number cited

10:12Customer success

Drafts the customer reply

60–70%

of the time it reads the customer's real ask

10:42Operations

Checks stock, drafts the transfer

1-click approval

Runs with your own ERP permissions

14:30Sales

Writes the proposal

3–4 h 1 h

From won deals and the current price matrix

16:05Finance

Prepares the refund

Approve, then pay

Says no, quoting the rule, when policy forbids it

17:30HR

Answers policy questions

Seconds

In HR's own words; HR-only docs stay HR-only

Multiplayer

One person asks. The whole team learns.

Franky answers in the thread, so everyone sees it. Correct it once and the next person gets the right answer.

# growth-decisions

mei.tan Mar 14 · 3:42 PM

@franky do 5-seat trials get the onboarding webinar invite?

Franky App 3:42 PM

Yes — trials with 5+ seats get it automatically. Decided today.

↪ Decision log

kane.lin 3:51 PM

Small correction: it goes out on day 2, not day 1. Doc updated.

One week later

ryo.s Mar 21 · 10:05 AM

@franky when does a 5-seat trial get the webinar invite?

Franky App 10:05 AM

Day 2 — per kane.lin's correction in this channel on Mar 14.

↪ #growth-decisions thread · Lifecycle doc

Onboarding

Hire Franky in three steps

Live in an afternoon. No new app to install.

1
Add it to your team's channels

SSlack TMicrosoft Teams LLINE

@Franky where the work happens. Tasks handed out in a LINE group become owned, dated to-dos.
2
Connect your systems

Google DriveHubSpotZendeskBigQueryGA4Meta AdsAsanaGitHubMetabaseYour ERPAny MCP server

Start with two or three read-only sources.
3
Set permissions and approvals

Look things upJust do it

Draft documentsJust do it

Change data, sendNeeds approval

Team-specific skills follow over 2–4 weeks.

Four things IT asks before saying yes

Franky runs on Crescendo Agent Lab, the platform IT uses to manage every AI agent in the company.

Permissions Each person's own access

Approvals Data changes wait for a yes

Spend A token cap for every team

Records Every action, exportable

See how IT governs it

# deals-acme

amy.k 2:10 PM

@franky what discount did Acme get at renewal?

Franky App 2:10 PM

12% on the 2026 renewal, approved by kane.lin on May 20.

↪ #deals-acme · Renewal memo

amy.k 2:12 PM

@franky extend their payment terms to 60 days.

Franky App 2:12 PM

Drafted. This changes a contract, so it needs a sign-off.

crm.terms.update

Runs with amy.k's CRM permissions · approver: finance-ops

Approve

Deny

Our first digital employee is our own

Franky already works at Crescendo Lab

Our own usage data, April–May 2026.

92/138

staff active in a 30-day window

4,708

@Franky mentions

power users, 10+ mentions a week

Jan 2026

in production since

BD proposals used to be 3–4 hours each. Now under one.

I stopped waiting for the data team. Two messages and I have it.

Franky reads the customer's real ask 60–70% of the time.

Customer · May 2026

A 50-person events team: how long does one campaign report take?

Before 4 h · 3 people

Franky ~8 min · 1 person

data platforms, one @Franky

2 weeks

from kickoff to company-wide

employees across three departments

Pricing

Start with one team. Expand on usage.

Transparent token pricing. A pilot costs less than a part-time intern.

Pilot

$1–2K/ month

One team · capped usage · 30-day trial

Slack workspace install
Two or three connected sources
Onboarding skill seed
Email support

Start a pilot

Most customers land here

Growth

$5–15K/ month

Org-wide · usage-based · every team gets its own Franky

Unlimited employees
Pay-per-token over a baseline allowance
Self-serve skill authoring
Shared Slack support channel

Book a demo

Enterprise

$30K+/ month

Private deploy · SLA · security review

Runs inside your own GCP project
Dedicated customer success manager
Custom skill development
Security review and SOC 2 roadmap

Talk to sales

AI usage is billed at cost × 1.4 — an open service fee that covers running the system, permissions, monitoring and support. Pilot trials run at cost.

Per month: ChatGPT $20 · DIY Claude + MCPs $50–500 + engineering time · another hire $8K+ · Franky $1–15K

FAQ

What people ask about digital employees

What is a digital employee?

How is a digital employee different from a chatbot or RPA?

A chatbot answers questions but doesn't finish the job. RPA follows a fixed script and breaks when the process changes. A digital employee understands a one-line request, decides which systems to check, and hands back the finished work with its sources.

What work suits a digital employee?

Work that repeats every week, differs in the details each time and means digging through several systems: sales proposals, customer replies, campaign reports, stock checks and transfers, refund requests, policy questions.

How long does it take to onboard Franky?

One afternoon: install the Slack app and connect two or three read-only sources, such as Drive, your CRM and your data warehouse. Team-specific skills follow over the next 2–4 weeks.

What can Franky see?

Only the sources you connect, and only what the person asking is already allowed to see. Franky works with each person's own permissions.

What if Franky gives a wrong answer?

Every claim links back to its source; when Franky can't find one, it says so instead of guessing. A correction in the thread is used the next time.

Is Franky SOC 2 / GDPR compliant?

SOC 2 Type II is on the Enterprise roadmap for 2026 Q4. Enterprise deployments run inside your own GCP project, so data never leaves. Pilot and Growth tiers run on Crescendo Lab's managed GCP in Taiwan.

What happens to our data if we leave?

You take everything with you. Connected source data is never copied to our infrastructure — Franky queries it live. The organization memory Franky built is exportable as JSON and deleted within 30 days.

How does pricing work?

Pilot is $1–2K/month, flat-rate for one team. Growth is $5–15K/month, org-wide, with a baseline allowance plus pay-per-token over it; most customers settle around $8K/month. Enterprise is custom, with private deploy and SLA.

Can different teams have their own Franky?

Yes. Each team gets its own skills, persona and data sources in one workspace, with one bill.

Hire Franky for one team first

Live in one afternoon, on your own Slack or Teams
30-day pilot with your real sources and real questions
Cited answers from day one; approvals for anything that changes something
IT gets the Agent Lab controls: permissions, budgets, audit

One hire. The output of a team.

Stop asking people. Start asking Franky — powered by Crescendo Agent Lab.

Start a 30-day pilot For IT: Crescendo Agent Lab